Terms & Condition

Terms & Conditions

1. Introduction

Welcome to COVER CHAI?. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to these terms. If you do not agree, please do not use our services.

2. Products & Orders
 • We sell premium and authentic mobile phone accessories.
 • Product availability is subject to change without notice.
 • We reserve the right to refuse or cancel any order for any reason, including pricing errors or stock issues.
 • Colors and designs may vary slightly due to display differences.

3. Pricing & Payments
 • All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
 • We accept various payment methods, including cash on delivery (COD), bank transfer, and mobile banking (bKash, Nagad, Rocket, etc.).
 • Orders will only be processed after full payment is received.

4. Shipping & Delivery
 • We offer nationwide delivery in Bangladesh.
 • Standard shipping times vary but typically take 2-5 business days.
 • Delivery charges may apply based on location and shipping method.
 • We are not responsible for delays caused by courier services.

5. Returns & Refunds
 • Customers must check the product in front of the delivery rider before accepting it.
 • If the product is damaged, defective, or incorrect, the customer must immediately inform the rider and refuse the delivery.
 • Once the rider leaves, no return, exchange, or refund requests will be accepted.
 • The product must be in unused condition with original packaging for any return or exchange to be considered.
 • Refunds (if applicable) will be processed within 5-7 business days after the return is approved.
 

6. Warranty Policy
 • Some products come with a manufacturer’s warranty (e.g., TORRAS, PITAKA, Halosure).
 • Warranty claims must follow the manufacturer’s terms and require original proof of purchase.
 • Damage caused by improper use, accidents, or unauthorized repairs will void the warranty.

7. Privacy Policy
 • We value your privacy and only collect necessary personal information for order processing and customer service.
 • We do not share or sell your data to third parties.

8. Limitation of Liability
 • COVER CHAI is not responsible for any indirect, incidental, or consequential damages related to the use of our products.

9. Changes to Terms & Conditions
 • We reserve the right to update these terms at any time without prior notice.
 • Continued use of our services means you accept any modifications.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:
COVER CHAI?
📧 Email: coverchai@gmail.com
📞 Phone:01765353318
📍 Address: 1 No Hare Street Wari Dhaka 1203